Remote Monitoring & Management

RMM for SMBs

Remote Monitoring and Management (RMM) is a software tool used to proactively monitor, maintain, and help secure your devices (computers, servers, networks) from a centralized, remote dashboard. RMM uses agents to automate patching, security, and troubleshooting, eliminating the need for a full-time individual to troubleshoot issues from maintenance, updates and installations. It also allows tekrisq to take quick action when an unforeseen event takes place, when time is critical.
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Benefits of the Product

RMM enables enterprise-level support to SMBs without the enterprise cost:

  • Reduced Downtime: Proactive monitoring identifies potential issues—like failing hard drives or pending updates—before they cause system failures.

  • Enhanced Security: Automated patch mgmt and real-time scanning to protect your team and your business against vulnerabilities.

  • Support for Hybrid/Remote Work: supports employees anywhere, ensuring secure remote access and smooth operations.

  • Improved Efficiency: IT personnel can manage more endpoints with fewer resources using automation for repetitive tasks.

  • Detailed Asset Inventory: Provides a centralized view of all HW, SW and AI

The ROI for SMBs

  • Lowered IT Costs: No in-house staff, no site visits = reduced labor cost, faster resolution, especially for remote offices.

  • Increased Employee Productivity: Systems run faster w/ less downtime, letting staff focus on work, not tech disruptions.

  • Extended Device Lifespan: Proactive maintenance keeps hw running optimally for longer, delaying CapEx for new hardware.

  • Reduced Risk of Costly Downtime: Preventing breaches, server crashes avoids emergency fixes, business interruption.

RMM shifts IT from a "break-fix" model to a proactive model, ensuring the technology stack drives business value, not hinders it.

FAQs

what is a scenario where an SMB would benefit from having RMM installed?

An SMB would significantly benefit from having RMM installed in a hybrid or fully remote work scenario.


Scenario: A Growing Distributed Team with Limited In-House IT
Imagine an SMB with 30 employees, where 15 work from home and 15 work in the office. They do not have a dedicated, 24/7 IT department, and the person handling IT also has other operational responsibilities.

How RMM Benefits this SMB:

Proactive Issue Detection: The RMM agent notices that a remote employee's laptop is suspiciously moving data around quickly and running low on disk space. tekrisq can use RMM to remotely wipe whatever malware exists, clear files or update drivers immediately.

Automated Security Patching: Instead of asking employees to manually update their operating systems or third-party software (which they often postpone), RMM automatically deploys security patches to all 30 machines at once, regardless of where they are, closing vulnerabilities that could lead to data breaches.

Unattended Remote Access: An employee working remotely experiences a security event. He may not notice a thing. With RMM, tekrisq can instantly detect it and remotely access the employee's machine "in the background" to troubleshoot and fix it without interrupting the employee's workflow, or can schedule it when the employee is away from their desk.

What if I already have an IT guy?

Awesome! Keep him doing IT things. Cybersecurity and IT are not the same thing. Some IT guys are also cybersecurity guys... most aren't. Read this tekrisq blog post > Should The IT Guy Do The Risk Assessment

How quickly can my business become compliant or audit-ready?

tekrisq can assess your risk and make pragmatic, plain-language recommendations in as little as 30 minutes. Tekrisq can also help remediate risks, file compliance, and even insure your business’ technology-oriented risk in tailored ways… all without having to hire anyone.

How do I know where my company stands right now in terms of cybersecurity readiness?

The first step is to gather information in fast, easy, and affordable ways that don’t create a distraction for your business. We call this process risk assessment, and we make it a simple, 24/7 self-serve experience. Our approach uses automated methods that allow you to provide simple, point and click responses to plainly worded questions, with just enough complementary info to ensure your answers are as accurate as possible. This can take as little as 30 minutes. From there, we generate reports and best practice recommendations and make ourselves available to discuss them at your convenience.

Does tekrisq help with insurance and risk documentation?

As a fully licensed national insurance brokerage, specialized cybersecurity professionals can help you to find superior coverage with top rated carriers at the most competitive rates. tekrisq can also help you with compliance reporting and documentation required, including WISP, Incident Response Plans and more. We’re a one-stop shop to make your SMB business-ready!